Returns Policy

CUSTOMER SERVICE

Our customer service team is more than happy to help you with any enquiries between Monday and Friday, 9am to 5pm PST. We can provide you with information about:

                         –          Our products in detail

                         –          Deliveries and returns

                         –          How to place your order

Please email us at: info@clecosmetics.com

We will strive to have a response for you within 24 working! Please be patient with us during our busiest sale periods.

For internship opportunities please email us at info@clecosmetics.com

FAQ

WHAT TYPE OF PAYMENTS ARE ACCEPTED?

CLE online store accepts payments via credit card (MasterCard, VISA and Amex) or PayPal. The amount of the purchase is debited from your account as soon as the order is placed.

CAN I CHANGE MY DELIVERY ADDRESS AFTER I’VE PLACED MY ORDER?

If you have made a mistake or need to change your delivery address after you have placed your order, this can be done. Please contact our customer service team to make these changes.

If your order has not been dispatched, we can simply change your postal address in our system and the online department will ensure your order is sent correctly.

If your order has been dispatched, CLE will contact the shipping company your order was sent with to organize a change of address.

This will result in an extra 3 working days being added to the delivery time frame.

CAN I CHANGE WHAT I’VE ORDERED AFTER I’VE COMPLETED MY PURCHASE?

If you have made a mistake with what you wanted to order, please contact us immediately. If your order has not been dispatched, we can change your order manually to ensure your preferred item is sent out to you.

If your order has already been dispatched, unfortunately it cannot be changed. You can request for the correct shoe to be put aside and follow the exchanges instructions to organize receiving your preferred item.

Please call our customer service team for all queries regarding changing what you’ve ordered.

CAN MY ORDER BE SHIPPED TO SEPARATE ADDRESSES?

You can only choose one address for your order to be shipped to. If you require different products to be sent to different addresses, please make each purchase separately with your preferred shipping address.

HOW DO I CANCEL MY ORDER?

You can cancel your order to receive a full refund as long as the order has not been dispatched.

If you wish to cancel your order before it has been sent, please email or call us so we can process your request immediately.

Once your order has been sent, if you wish to cancel it, you will need to follow the Returns instructions in order to receive a refund, minus shipping costs.

HOW DO I TRACK MY ORDER?

To track your order, please use the following links. Please ensure you check what courier company your order was sent with (this can be found on your shipment email) to ensure you are viewing the correct shipping information.

Please allow 24 hours between receiving your shipment email and tracking your order for scans to show.

 

GENERAL CONDITIONS AND FAULTY GOODS

All shoes must be tried on a carpeted surface until you are certain you are keeping them.

Items should be returned new in their original CLE packaging. Shoes that are returned without the packaging and invoice will not be accepted.

Your updated order will be shipped out once original merchandise has been received and approved by CLE.

Returns that are damaged, worn or altered will not be accepted and may be sent back to the customer.

Easy-to-follow instructions are included with each shipment. A full refund including sales tax will only be given to non-faulty items that follow return guidelines.

 

Reimbursement will be credited to the credit card used for original purchase.  Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

Any additional questions or concerns can be sent to info@clecosmetics.com