Frequently Asked Questions
IngredientsIngredients are listed on the packaging of all CLĒ products. You can view them under ‘Additional Information’ on the page of each product. If you have further inquiries regarding the ingredients in our products, please contact us at email@example.com.
ParabenAll of our products are formulated without any parabens.
Chemical ingredients: Octisalate and Octinoxate
Mineral ingredients: Titanium Dioxide
Other Facial Toners for Dry Mask Pack
Melting Lip Powder Filled Halfway
Please contact us at firstname.lastname@example.org about a replacement for your Melting Lip Powder. For further information about the Melting Lip Powder you received, we may ask for images of the product.
To qualify for replacements, the merchandise must be postmarked within 30 days from the date the order was shipped.
Damaged or Defective ItemsWe apologize for any inconvenience. Damaged or defective items are subject to a full refund minus the shipping fee or to an exchange if the items were purchased from our online store at clecosmetics.com.
If you wish to return or exchange the damaged or defective item(s), please contact us at email@example.com with your order number and the image of the item(s) within 7 days of receiving your order. Occasionally, we may request that you return the product before we send out a replacement. Replacements will be provided at the discretion of CLĒ Cosmetics.
For damaged or defective items purchased through one of our retailers, please contact the retailer directly.
Please note: You will have to apply the discount code when you check out; it is not automatically applied.
Delays during Promotions
orders & account
Please note: Orders are processed within 2 business days (Monday through Friday, excluding federal holidays).
Duration to Receive Order
Please note: Priority shipping does not shorten the time to process your order; it only speeds up shipping.
Change or Cancel Order
Wrong Shipping AddressPlease contact us immediately at firstname.lastname@example.org with your order number and the correct shipping address. Once your order has been processed, we are unable to make any changes. We are terribly sorry for the inconvenience.
Please contact the mail carrier if they are able to modify the route of your package. If your package is returned to our warehouse, you will need to replace your order. We are unable to ship an order twice.
Please note: Promotions used on the undeliverable order will not be extended to your replacement order, if it is no longer valid. Thank you for your understanding.
Missed DeliveryIf an attempted delivery is missed and your package is returned to our warehouse, you will need to replace your order. We are unable to ship an order twice. Please contact us at email@example.com for more information.
The credit cards below can only be accepted in USD:Diners Club
We do not accept COD (cash on delivery)
Billing/Shipping AddressYour billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed.
- Please make sure to spell your city | province | territory correctly.
- Please avoid using abbreviations unless the information appears on your statement as so.
- If needed, please contact your financial institution if you need the exact billing address associated with your credit card.
- If your shipping address cannot be verified, your order will be delayed. Please double check your shipping address before confirming your order!
Trouble with Credit CardIf you receive an error message related to credit card authorization failure:
- Please verify if the billing address on the credit card matches your account billing address.
- Please try re-entering your CVN (3-digit security code on the back of your card).
Once you have validated the information entered and still receive an error message after the second attempt, please contact us at firstname.lastname@example.org or contact your financial institution for further assistance.