Frequently Asked Questions

ingredients

Ingredients

Ingredients are listed on the packaging of all CLĒ products. You can view them under ‘Additional Information’ on the page of each product. If you have further inquiries regarding the ingredients in our products, please contact us at info@clecosmetics.com.

Vegan

All of our products are vegan!

Paraben

All of our products are formulated without any parabens.

Cruelty-Free

CLĒ Cosmetics is a cruelty-free brand. We never test on animals or use ingredients tested on animals! Furthermore, we do not provide authorization to any third parties to test on animals.

Gluten-Free

All of our products are produced without any gluten except for Dry Mask Pack which contains wheat.

Sulfates

We do not use any harmful sulphates or heavy oils in our products.

Sunscreen

We have both chemical and mineral ingredients in our sunscreen.
Chemical ingredients: Octisalate and Octinoxate
Mineral ingredients: Titanium Dioxide

Silicones

Our CCC Cream and Essence Air Cushion contains silicone. The silicone contained in our CCC Cream and Essence Air Cushion is Cyclopentasiloxane, Cyclohexasiloxane, Dimethicone and Phenyl Trimethicone.


products

Other Facial Toners for Dry Mask Pack

Lukewarm water, Green Tea, and/or your own toner can be used as an alternative. However, we cannot guarantee the same effect it will have with our Lifting Mist.

Cleansers

CLĒ’s Melting Cleanser and Oxygen Foam Cleanser are water-based.

Melting Lip Powder Filled Halfway

Our Melting Lip Powder is filled to the brim of the container. Due to the natural characteristic of our Melting Lip Powder, the powder compresses over time, decreasing the powder level and settling as is. We apologize for any inconvenience. We ensure quality check for all of our products.
Please contact us at info@clecosmetics.com about a replacement for your Melting Lip Powder. For further information about the Melting Lip Powder you received, we may ask for images of the product.

To qualify for replacements, the merchandise must be postmarked within 30 days from the date the order was shipped.

Color Display

The swatches on our website or Instagram display our colors as close to the actual product as possible, but the colors may appear differently on each person. Thank you for your understanding.

Damaged or Defective Items

We apologize for any inconvenience. Damaged or defective items are subject to a full refund minus the shipping fee or to an exchange if the items were purchased from our online store at clecosmetics.com.
If you wish to return or exchange the damaged or defective item(s), please contact us at info@clecosmetics.com with your order number and the image of the item(s) within 7 days of receiving your order. Occasionally, we may request that you return the product before we send out a replacement. Replacements will be provided at the discretion of CLĒ Cosmetics.

For damaged or defective items purchased through one of our retailers, please contact the retailer directly.


updates

Newsletter

If you subscribe to our newsletter, we send updates on future promotions, new products, sales and restock!

Restock

Occasionally, our products may be out of stock. To stay updated when the product is available again, please make sure to subscribe to our newsletter at clecosmetics.com!


promotions

Coupon Code

Occasionally, the emails we send you may be located in your spam folder.

Please note: You will have to apply the discount code when you check out; it is not automatically applied.

Delays during Promotions

During promotions, orders may be delayed 4 to 5 business days due to high demand. We will do our best to process your orders promptly. Thank you for your patience.


orders & account

Confirmation Emails

Once your order has been processed, a confirmation email is sent to the email address associated with your account.

Please note: Orders are processed within 2 business days (Monday through Friday, excluding federal holidays).

Order Status

Once your order has been shipped out, you will receive a confirmation email from us with a tracking number. By clicking the link, you will be able to track your order within 24 hours.

Duration to Receive Order

Orders are processed within 2 business days (Monday through Friday, excluding federal holidays). Transit for Domestic orders is 2 to 8 business days. Transit for International orders varies by destination.

During promotions, orders may be delayed 3 to 4 business days due to high demand. We will do our best to process your orders promptly. Thank you for your patience. Promotions used on the undeliverable order will not be extended to your replacement order, if it is no longer valid. Thank you for your understanding.

Please note: Priority shipping does not shorten the time to process your order; it only speeds up shipping.

Change or Cancel Order

If you would like to make any changes to your order or cancel your order, please contact us immediately at info@clecosmetics.com; once your order has been processed, we are unable to modify the contents or cancel your order. We apologize for any inconvenience and will do our best to assist you.

Forgot Password

If you forgot your password, please click on “Forgot Your Password?” below the sign-in button. Please enter your email address and we will send you a link to reset your password.


shipping

Wrong Shipping Address

Please contact us immediately at info@clecosmetics.com with your order number and the correct shipping address. Once your order has been processed, we are unable to make any changes. We are terribly sorry for the inconvenience.
Please contact the mail carrier if they are able to modify the route of your package. If your package is returned to our warehouse, you will need to replace your order. We are unable to ship an order twice.

Please note: Promotions used on the undeliverable order will not be extended to your replacement order, if it is no longer valid. Thank you for your understanding.

Missed Delivery

If an attempted delivery is missed and your package is returned to our warehouse, you will need to replace your order. We are unable to ship an order twice. Please contact us at info@clecosmetics.com for more information.

Missing Packages/Returns

CLĒ is not responsible for any lost packages or untraceable return shipments. Thank you for your understanding.

Free Shipping

We offer free ground shipping on all U.S. merchandise orders $50 and over (excluding taxes). For shipments totaling less than $50, there is a delivery charge of $5.50 for USPS Ground shipping.


payments

Payment Types

We accept:
MasterCard
Visa
American Express
Union Pay 


The credit cards below can only be accepted in USD:

Diners Club 
Discover
JCB


We do not accept COD (cash on delivery)

Billing/Shipping Address

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed.
- Please make sure to spell your city | province | territory correctly.
- Please avoid using abbreviations unless the information appears on your statement as so.
- If needed, please contact your financial institution if you need the exact billing address associated with your credit card.
- If your shipping address cannot be verified, your order will be delayed. Please double check your shipping address before confirming your order!

Trouble with Credit Card

If you receive an error message related to credit card authorization failure:
- Please verify if the billing address on the credit card matches your account billing address.
- Please try re-entering your CVN (3-digit security code on the back of your card).
Once you have validated the information entered and still receive an error message after the second attempt, please contact us at info@clecosmetics.com or contact your financial institution for further assistance.